SWAT Security – Privacy Policy

Effective Date: 1st March 2025
Business Name: SWAT Security
ABN: 85 710 844 348
Contact: admin@swatsecurity.com.au | 0422 391 889

1. Introduction

SWAT Security is committed to protecting your privacy…

2. What Personal Information We Collect

We may collect the following types of personal information:
– Name and contact details (e.g. address, phone number, email)
– Business or property address for job purposes
– Details of services requested or provided
– Payment and invoicing information
– Security system specifications and site photos
– Recordings or footage from site visits where applicable (with consent)
We only collect personal information that is necessary for us to provide our services.

3. How We Collect Your Information

We collect personal information in several ways, including:
– When you request a quote or make an enquiry
– When you engage our services or book a job
– When you communicate with us by phone, email or online forms
– Through our website, mobile platforms or Tradify job management software
– From third parties where permitted (e.g. contractors, suppliers)

4. Why We Collect Personal Information

We collect your information to:

– Provide and manage security installations and maintenance services
– Schedule and complete service visits or repairs
– Communicate with you about your job or account
– Issue invoices and collect payment
– Comply with legal and regulatory obligations
– Improve our customer service and internal processes

5. Disclosure of Personal Information

We may share your information with:
– Technicians or contractors working on your job
– Third-party service providers (e.g. Tradify, accounting platforms)
– Regulatory bodies if legally required
– Law enforcement or emergency services in critical circumstances
All subcontractors or third-party service providers engaged by SWAT Security are required to
adhere to confidentiality and data protection requirements consistent with this policy.
We do not sell or rent your personal information to any third parties.

6. Data Storage and Security

– Data may be stored on secure local servers or cloud-based platforms such as Tradify.
– We restrict access to personal information to authorised personnel only.
– Digital data is protected with secure passwords and encryption.

7. CCTV and Surveillance Systems

If we install or maintain CCTV systems, SWAT Security does not access, record or store
your footage unless required for system testing or troubleshooting with your prior consent.
Any data accessed will be handled securely and only for the purpose it was collected.

8. Access to and Correction of Personal Information

You have the right to request access to, or correction of, your personal information. To do so,
please contact us using the details at the end of this policy. We may need to verify your
identity before releasing information.

9. Marketing and Communications

We may contact you from time to time about service reminders, product updates, or
promotions. You can opt out of marketing communications at any time by emailing us or
following the unsubscribe instructions in our emails.

10. Website and Cookies

Our website may use cookies to improve your experience. These do not contain personal
information and can be disabled through your browser settings.

11. Data Retention and Deletion

We retain personal information only for as long as necessary to fulfil the purposes outlined in
this policy, unless otherwise required by law. Once data is no longer required, we take
reasonable steps to securely destroy or de-identify it.

12. Data Breaches and Notification

In the event of a data breach that is likely to result in serious harm to individuals, we will
notify the affected individuals and report the breach to the Office of the Australian
Information Commissioner (OAIC), in accordance with the Notifiable Data Breaches (NDB)
scheme under the Privacy Act.
We will also take all reasonable steps to contain and investigate the breach, and implement
measures to reduce future risks.

13. Complaints Handling

If you have concerns about how your personal information has been handled, you may
submit a complaint to us via email or post. We will acknowledge your complaint within five
(5) business days and aim to resolve it within thirty (30) days.

If you are not satisfied with our response, you may contact the Office of the Australian
Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

14. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be
available on our website or upon request.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your
personal information, please contact:

April Byrne
Privacy Officer – SWAT Security
admin@swatsecurity.com.au
0422 391 889

If you’re not satisfied with our response, you may contact the Office of the Australian
Information Commissioner (OAIC) at www.oaic.gov.au.